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Got Questions? We've Got Answers: The Shop Room FAQ.
Welcome to The Shop Room's F.A.Q. page! We want to make your shopping experience the best it can be, and we understand that you may have some questions before making a purchase. In this section, we answer some of the most commonly asked questions about our products, shipping, returns, and more. We're committed to transparency and providing you with all the information you need to make an informed decision. If you have any further questions, don't hesitate to contact us through one of the methods listed below, and we'll get back to you as soon as possible.
Ordering
What should I expect when I place an order with The Shop Room?
At The Shop Room, we aim to provide a seamless and enjoyable shopping experience. Our website is easy to navigate, and checkout is straightforward. You can pay with a credit card or through PayPal for added convenience and security. You can also utilize Apple Pay, Google Pay, Shop Pay, and Meta. Once you place an order, you will receive an email confirmation with all the important details of your purchase. As a small business, we strive to respond to any questions through direct messages on Instagram or WhatsApp in a timely manner.
What size should I buy?
We know finding the perfect fit can be a challenge, but don't worry, we've got you covered! If you're not quite sure which size to choose, be sure to refer to our handy-dandy size guides. Keep in mind that size guides can vary by product, so make sure to check out the size chart for the specific item if available. And if you still have questions, feel free to reach out to us and we'll be happy to help you find the perfect fit!
Can I cancel my order?
Hey! We totally understand that sometimes things don't go as planned, and that's okay. If you need to cancel your order right after placing it, reach out to us right away and we'll do our best to help you out. While we can't always cancel orders once they're confirmed and shipped, we're happy to work together to find a solution that works for you.
What payment methods do you accept?
At The Shop Room, we offer a variety of payment methods for your convenience. This includes all major credit cards such as Visa, MasterCard, American Express, and Discover. In addition to these, we also accept digital wallet payments through Apple Pay and Google Pay to make your shopping experience even more seamless. For added convenience and security, we allow payments through PayPal. Furthermore, we support modern payment methods like Shop Pay and Meta. Our aim is to provide a smooth, secure, and enjoyable shopping experience for all our customers.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Orders are typically processed within 1-3 business days during regular business hours.
Once your order is fulfilled and shipped, you will receive a shipment confirmation email with a tracking number that you can use to track your package.
Shipping fees are non-refundable in the case of returns.
Read more about our shipping policy here.
How can I track my order status?
You have two easy ways to track your oder:
- Login to your account: Once you've logged in, you can view all your past and current orders. Click on the order number that you want to track. You'll find detailed information about its status there, including tracking number once is shipped.
- Contact us: If you're unable to log in or prefer a more personal approach, just send us a message with your order number. Our team will be happy to provide you with the current status of your order.
We are committed to keeping you updated and ensuring your shopping experience is as smooth as possible.
How long will it take for my order to be processed and shipped?
Our standard processing time for orders is usually 1-3 business days. We work hard to fulfill every order as quickly as possible, and we'll keep you updated throughout the process. Please note that delivery times may vary depending on your location. If you have any specific questions about shipping, feel free to send us a message.
What is the estimated delivery time for my order?
Once you place an order with us, our standard processing time is usually 1-3 business days (Monday to Friday, excluding holidays). After your order has been processed, the delivery times may vary depending on your location. Please note that during high-volume periods, there might be a slight delay in shipping your order. If such a case occurs, we'll communicate this to you promptly.
In some instances, to ensure faster delivery or due to product availability, we may ship your order in multiple packages. This is done at no additional cost to you. You will receive separate tracking information for each shipment, allowing you to monitor the journey of each item in your order.
Please also bear in mind that external factors like weather conditions and other events outside our control may affect delivery times. We appreciate your patience and understanding in these situations.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not, contact us within 7 days of delivery, and we'll be happy to assist you with a return or exchange. Please keep in mind that, as a small business, we have limitations on returns. Certain types of items cannot be returned, like personal care goods (such as beauty products), bras, underwear & lingerie.
Refer to our detailed return policy for more information.
Do you ship internationally?
Currently, we only offer shipping within the United States. We're constantly improving our services and hope to expand to international shipping soon.
